E-commerce Operations Associate (Medellín)

Responsibilities

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces
• Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional teams (customer service, operations, retail) to resolve promptly and improve future experiences
• Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
• Review, troubleshoot, and submit any bank chargebacks or PayPal disputes in a timely manner
• Oversee third‑party marketplace questions and escalations
• Perform daily checks of order statuses within our backend and plug‑in
• Assist in various audit requests throughout the calendar year
• Perform and support any other ad‑hoc duties as assigned within the Ecommerce Operations scope

Requirements

• 1‑2 years of previous experience in ecommerce or a dual ecommerce/custo...