E-Commerce Customer Service Manager

We're a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences.As we scale, we're looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.Role OverviewThis role combines team leadership, tactical execution, and high-level collaboration.You'll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.Key ResponsibilitiesLead and mentor the customer service team, promoting a culture of responsiveness and empathyManage day-to-day operations across digital platforms with attention to efficiency and qualityBuild and optimize support systems using Shopify and return platforms; ShipStation experience a strong plusCollaborate closely with senior leadership to communicate customer trends, challenges, and opportunitiesGenerate reports and data-driven re...