E-commerce Customer Care (Mandarin Speaker)

We are hiring passionate and customer-oriented individuals to join a leading China-based e-commerce platform industry. If you enjoy communicating with people and providing excellent customer support, we welcome you to apply!

Customer Service Executive (Mandarin Speaker)

Job Responsibilities

• Handle customer inquiries via chat, email, and calls professionally
• Assist customers with orders, payments, delivery status, and platform-related issues
• Provide accurate information and solutions in a timely manner
• Maintain good customer satisfaction and service quality
• Escalate unresolved issues to the relevant team when necessary

Job Requirements

• Malaysian citizens only
• Able to read, write, and speak Mandarin fluently
• Basic English communication skills
• SPM leavers and fresh graduates are welcome to apply
• Customer service experience is an added advantage
• G...