Dynamics CRM Techo - Functional Associate - Senior
I
ITC WORLDWIDE
📍 islamabad, islamabad, Pakistan
Job Description
D365 CE Techno- Functional Consultant
Role Overview
The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions , combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
1. Consulting & Requirements Gathering
Engage with business stakeholders to gather, analyze, and document requirements
Lead workshops, discovery sessions, and solution discussions
Translate business needs into functional specifications and technical designs 1
2. Solution Design & Architecture
Design end-to-end D365 CE solutions across:
Sales
Customer Service
Field Service
Align solutions with industry best practices and ITC delivery framew...
Role Overview
The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions , combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
1. Consulting & Requirements Gathering
Engage with business stakeholders to gather, analyze, and document requirements
Lead workshops, discovery sessions, and solution discussions
Translate business needs into functional specifications and technical designs 1
2. Solution Design & Architecture
Design end-to-end D365 CE solutions across:
Sales
Customer Service
Field Service
Align solutions with industry best practices and ITC delivery framew...