Dynamics 365 Fo Consultant | Global Erp & Hybrid Work (Les)

Job Overview We are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week at our Barcelona location. Start immediately or as soon as possible. Responsibilities Diagnose and resolve corporate clients’ technical issues over phone, email, and online chat in areas of system configurations, product functionality, and bugs/enhancements. Create support tickets and process them to final resolution. Build personal customer relationships and focus on delivering an awesome customer experience. Monitor the incident notification system and inform the response team when incidents arise. Assess reported incidents and assign appropriate priority level to new tickets. Escalate issues and tickets for immediate action based on impact or SLA. Convey customer feedback to product development staff. Collaborate with other teams to provide comprehensive, high‑quality support. Assist in user education. Participate in a global follow‑the‑sun shift approach to provide 24/7 supp...

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