Dynamic Technical Support Engineer for VoIP and Telecom
D
Dialpad
📍 kitchener, region of waterloo, Canada
Job Description
Join a forward-thinking communications platform as a Technical Support Engineer. Take ownership of complex technical issues and drive exceptional customer service.
In your role, you’ll utilize your 3+ years of experience in customer support to address various escalations and ensure an exemplary user experience. Collaborating with Engineering, Product, and Sales, you’ll leverage your troubleshooting skills and knowledge of VoIP technologies to implement effective solutions and streamline support processes.
Key Responsibilities:
• Manage technical issues and customer trouble tickets
• Collaborate closely with product and engineering teams
• Monitor network performance and conduct tests
• Identify ways to improve support processes
• Maintain service levels and productivity standards
Requirements:
• 3+ years experience in telecom or VoIP support
• Knowledge of LAN/WAN and cloud technologies
• Proficient in SIP, troubleshooting, and ticketing systems
• St...
In your role, you’ll utilize your 3+ years of experience in customer support to address various escalations and ensure an exemplary user experience. Collaborating with Engineering, Product, and Sales, you’ll leverage your troubleshooting skills and knowledge of VoIP technologies to implement effective solutions and streamline support processes.
Key Responsibilities:
• Manage technical issues and customer trouble tickets
• Collaborate closely with product and engineering teams
• Monitor network performance and conduct tests
• Identify ways to improve support processes
• Maintain service levels and productivity standards
Requirements:
• 3+ years experience in telecom or VoIP support
• Knowledge of LAN/WAN and cloud technologies
• Proficient in SIP, troubleshooting, and ticketing systems
• St...