Job Description
*Position Title *
Duty Supervisor (Domestic Operations)
*Report to *
Station Head MAG
*Position Summary *
Supervise customer service team and promote safe, timely and efficient ground handling services including customer services to our contractual customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies, standard operating procedures (SOP) and service level agreement (SLA). At all times, this position will be required to work in a safe, secure, professional, cost-effective manner whilst ensuring all assets are handled with care.
*Key Accountabilities *
- Always deliver a high standard of ground handling services and ensure all staff customer service requirements meet with AeroDarat and customer airlines service standards and culture.
- Proficient knowledge and understanding of all AeroDarat and contractual cust...