Duty Supervisor Golden Lounge Operations

Job Title

Duty Supervisor Golden Lounge

Reports To

Duty Manager Golden Lounge

Role Purpose

Responsible to lead and coordinate daily operational standards and procedures and manpower for all Golden Lounges services and meeting customer & management expectations.

Key Accountability

• To monitor staff and vendor performance including grooming standards communication and product knowledge guided by SLA
• To ensure pleasant, memorable and hassle free experience by providing warm and hospitable service to all lounge Guest in line with the service differentiation requirement in order to encourage passengers' continued loyalty
• Handles lounge daily operational issues, feedback, surveys and manpower deployment to match operational requirement and to ensure all lounge facilities, products and services are in good working order and in compliance with safety and security requirements
• To monitor that all food & b...