Duty Manager
P
PVH (Tommy Hilfiger/Calvin Klein)
📍 singapore, singapore, Singapore
Job Description
Duty Manager
- Provide management presence by assisting colleagues in handling feedback
- Provide department orientation and training of the hotel service standards, procedures and programmes
- Control availability of rooms and action accordingly
- Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
- Liaison between Front Office departments and rest of hotel for effective guest experience
- Lead the Front Office team to personalize the guest arrival/departure experience
- Be involved in the arrival, rooming, and departure of key/VIP guests
- Ensure guest arrival and departure procedures are completed as defined in the hotels' standards and operating procedures and LQA standards
- Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests'...