Dutch Speaking Customer Service for Public Transport Services Department

Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to join our Public Transport Services Department. In this important role, you will provide outstanding support to our Dutch-speaking customers, helping them navigate our public transport services and answering their inquiries.

Your fluency in Dutch will be essential as you assist clients with questions regarding schedules, ticketing, route information, and service disruptions. You will play a key role in enhancing customer satisfaction and ensuring seamless experiences for our users of public transport.

Responsibilities

• Provide high-quality customer service in Dutch through various channels including phone, email, and chat regarding public transport services
• Assist customers with inquiries related to timetables, ticket purchases, and service complaints
• Troubleshoot and resolve issues regarding transport routes or service disruptions
• Maintain accura...