DSS Service Lead / Information Technologist I
M
Michigan State University
📍 East Lansing, MI, United States
Job Description
Working/Functional Title
DSS Service Lead
Position Summary
The Service Desk and Access Management teams within RHS Digital Strategies and Services provide first-level customer support and system access coordination for the Division of Residential and Hospitality Services at Michigan State University. This position is part of a hybrid work team and will begin fully on-site, transitioning to a hybrid schedule after onboarding and completion of the probationary period.
Reporting to the Service Desk & Access Management Team Manager, the DSS Service Lead will primarily perform the following duties:
+ Provide front-line technical support and assist in coordination of service desk and access management operations, including troubleshooting, ticket management, escalation, and user access processing
+ Support ticket quality assurance, maintain ticket templates and forms, and develop internal and external knowledge base content to promote consistent servi...
DSS Service Lead
Position Summary
The Service Desk and Access Management teams within RHS Digital Strategies and Services provide first-level customer support and system access coordination for the Division of Residential and Hospitality Services at Michigan State University. This position is part of a hybrid work team and will begin fully on-site, transitioning to a hybrid schedule after onboarding and completion of the probationary period.
Reporting to the Service Desk & Access Management Team Manager, the DSS Service Lead will primarily perform the following duties:
+ Provide front-line technical support and assist in coordination of service desk and access management operations, including troubleshooting, ticket management, escalation, and user access processing
+ Support ticket quality assurance, maintain ticket templates and forms, and develop internal and external knowledge base content to promote consistent servi...