DriveTest Centre Supervisor in Thunder Bay
S
Serco
📍 central ontario, orillia, Canada
Job Description
Lead operations at Serco Canada’s DriveTest Centre in Thunder Bay. This pivotal role demands strong leadership, customer service, and adaptability in a dynamic environment.
As a Center Supervisor, you will manage front-line employees and coordinate daily activities to meet service delivery objectives. Your responsibilities include ensuring compliance with policies, educating staff on the LCS system, and motivating your team to achieve performance goals. If you possess excellent interpersonal skills and a proven record of managing high-energy teams, this role is a great fit for you.
Key Responsibilities:
• Oversee daily operations and staff workflow
• Serve as a liaison for information distribution
• Educate staff on system updates and troubleshoot issues
• Plan and lead staff meetings regularly
• Monitor customer service and Driver Examiner performance
Requirements:
• 4-6 years of supervisory experience
• Background in customer service
• Strong communic...
As a Center Supervisor, you will manage front-line employees and coordinate daily activities to meet service delivery objectives. Your responsibilities include ensuring compliance with policies, educating staff on the LCS system, and motivating your team to achieve performance goals. If you possess excellent interpersonal skills and a proven record of managing high-energy teams, this role is a great fit for you.
Key Responsibilities:
• Oversee daily operations and staff workflow
• Serve as a liaison for information distribution
• Educate staff on system updates and troubleshoot issues
• Plan and lead staff meetings regularly
• Monitor customer service and Driver Examiner performance
Requirements:
• 4-6 years of supervisory experience
• Background in customer service
• Strong communic...