Distinguished, Experience Strategist

Position Summary

AsaDistinguishedExperienceStrategist(IC)focusedonSam’sClubOnline&E-commerce,youwillpartnercloselywithResearchandseniorbusinessleaderstodefinethemostcriticaldigitalcommerceproblemstosolve,definenewexperiencesforomni-channelshopping,uncoverrootcausesofbreakdowninthememberexperienceandexpectations,anddriveprioritizedstrategiesthatimprovetheend-to-endonlinememberexperienceande-commerceperformance.Youwillsetenterprise-leveldirectionthroughclearlyarticulatedrecommendationsandstandards,measurement,andexecutiveinfluence.

What you’ll do

About the team:

The Experience Strategy & Innovation team collaborates across business units to identify key insights that shape meaningful strategies enhancing member and associate experiences. Operating with agility and precision, the team leverages human-centered insights to define the core challenges and opportunities, enabling partners to develop effective solutions. This group drives enterprise-wid...