Job Description
Dispatcher Summary
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivot to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
Responsibilities
- Direct activities related to towing operations and on-time performance goals.
- Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
- Monitor transportation costs and identify opportunities for cost savings.
- Recruit new towers to build to...