Job Description
Monitor and coordinate vehicle or service operations using dispatch software or communication systems.
Assign and schedule routes or calls for service based on urgency, availability, and efficiency.
Track and document the location, status, and performance of city vehicles or field personnel.
Maintain clear and continuous communication with drivers, field staff, supervisors and customers.
Handle emergency and non-emergency calls, relaying critical information quickly and accurately.
Respond to delays, breakdowns, or incidents and adjust plans as necessary.
Maintain accurate logs, reports, and documentation for compliance and record-keeping.
Provide support and direction to drivers, contractors, or service crews in the field.
Respond to customer inquiries, provide service updates, and resolve concerns in a professional and courte...