Job Description
We are seeking a Dispatch Support / Scheduler Assistant to join a utility company's regulatory compliance and customer workload management team in Union, NJ.
**Role Overview**
The Scheduler Assistant will provide vital administrative support to ensure the company adheres to regulatory requirements and efficiently manages customer workload. This is a hybrid role requiring 1–3 days onsite per week at the SJI Green Lane office. The position is an initial 6-month contract with potential for extension.
**Key Responsibilities**
- Make outbound calls to customers and clearly communicate scheduling details
- Handle EMERGENCY calls — remain calm, clear, and concise under pressure
- Provide necessary instructions and reassurance to customers in emergency situations
- Stay composed during emergencies while managing customer emotions
- Quickly assess emergency situations, determine best course of action, and coordinate reso...