Dispatch & Customer Service Manager

Remote Dispatch & CSR Manager for a growing US HVAC and plumbing company (Central Texas). Work from home in Latin America, full-time, long-term.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM US Central Time

Pay: $2,500 USD per month, paid via Wise (independent contractor)

THE ROLE

You will own our dispatch board and customer service operation end to end. This is not an entry-level CSR seat. You will manage the daily flow of the business in ServiceTitan and be the voice of our company with Texas homeowners.

What you will do:

Answer inbound customer calls, book jobs, and convert calls into scheduled appointments

Manage the ServiceTitan dispatch board: assign and re-route technicians by skill, location, and job value

Prioritize demand calls vs. maintenance visits to maximize revenue per truck per day

Handle follow-ups: unsold estimates, memberships, happy calls, review requests <...