Job Description
As the Director - Technology Support Services (TSS), you will provide leadership and oversee a team of experienced technical professional employees or managers; this team will provide technical expertise to internal and external customers. You will be responsible for setting and ensuring measurable annual individual performance objectives for their team.
**Responsibilities:**
+ Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.
+ Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.
+ Oversees the vendor training activities for team and others within the TSS organization.
+ Develops and approves processes, procedures and policies for continual improvements.
+ Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to s...
**Responsibilities:**
+ Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.
+ Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.
+ Oversees the vendor training activities for team and others within the TSS organization.
+ Develops and approves processes, procedures and policies for continual improvements.
+ Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to s...