Job Description
**A Little About Us**
**Director - Technical Support (EMEA)**
This role sits at the intersection of people leadership, operational strategy, and customer experience. While a working appreciation of enterprise database environments is valued, the primary mandate is organizational leadership: developing high-performing teams, establishing scalable processes, and partnering cross-functionally to deliver measurable business value across the EMEA region.
**What your impact will be**
**Regional Leadership & Strategy**
- Lead, inspire, and grow a high-performing EMEA technical support organization spanning multiple countries and time zones.
- **Develop and execute a regional support roadmap aligned with EDB's global strategy, customer commitments, and business growth targets.**:
- Foster a culture of accountability, continuous improvement, inclusion, and customer-first thinking across all levels of the team.
- Serve as the senior escalation point and executive voice of...
**Director - Technical Support (EMEA)**
This role sits at the intersection of people leadership, operational strategy, and customer experience. While a working appreciation of enterprise database environments is valued, the primary mandate is organizational leadership: developing high-performing teams, establishing scalable processes, and partnering cross-functionally to deliver measurable business value across the EMEA region.
**What your impact will be**
**Regional Leadership & Strategy**
- Lead, inspire, and grow a high-performing EMEA technical support organization spanning multiple countries and time zones.
- **Develop and execute a regional support roadmap aligned with EDB's global strategy, customer commitments, and business growth targets.**:
- Foster a culture of accountability, continuous improvement, inclusion, and customer-first thinking across all levels of the team.
- Serve as the senior escalation point and executive voice of...