Director, Omnichannel Strategy & Experience Design

Role Overview This role is responsible for defining the structure of customer engagement across the lifecycle.

It translates business priorities, audience insights, and revenue goals into clear, actionable journey frameworks that guide execution across channels.

The focus is on designing the logic, sequencing, and decisioning behind customer journeys.

This includes defining how and when customers are engaged, what signals drive interactions, and how channels work together to create a cohesive experience.

The appropriate candidate will have have an understanding of B2B enterprise SaaS business models, multi-stakeholder buying groups, and complex, non-linear customer journeys.

This is not a brand, creative, or campaign execution role.

It is centered on lifecycle architecture, journey orchestration, and data-driven engagement strategy.

This role decides what gets built and why.

It does not decide how it get...