Director of Operations

Job Summary

The Director of Operations has primary responsibility for the operational planning and strategy of their customer account and accountability for its successful execution. The position manages, directs and coordinates day-to-day operations and is the main point of contact and escalation. The position serves as part of a Customer/West executive governance team proactively addressing the needs of both organizations. As part of the Grand Rapids Senior Management Team, plays a key role in strategy development for the business and operations.

Essential Duties and Responsibilities