Director of Operations - Fairmont Agra

WHAT YOU WILL BE DOING:

• Supports General Manager in managing operations to ensure property specific objectives are achieved.
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Supervise and give strategic direction to manage operations of food & beverages division, Front Office, Housekeeping.
• Ensures the core elements of the Catering & Sales strategy are aligned with operations to produce the desired results.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Identify Market needs to Hotel Guests & local market. Monitor and analyze the activities and trends of competition Hotels.
• Ensures ...