Director of Operations

🚀 We're Hiring: Operations & People Leader – US Mortgage Servicing

Location: Philippines

Employment Type: Full time

What You'll Do:

✅ Lead and manage day-to-day US Mortgage Servicing operations

✅ Drive SLA performance, quality, productivity, and customer satisfaction

✅ Develop, implement, and continuously improve operational processes and procedures

✅ Build, coach, and inspire high-performing teams through performance management and career development

✅ Partner with senior leadership by providing operational insights and recommending strategic improvements

✅ Lead hiring efforts and support organizational growth initiatives

✅ Foster strong client relationships while proactively identifying opportunities for business expansion

What We're Looking For:

✔️ 10–15 years of progressive operations leadership experie...