Job Description
Elevate customer interactions as the Director of Customer Engagement Strategy at BMO. This hybrid leadership role focuses on campaign execution and customer journey design.
In this senior director position, you will harness your experience in omni-channel marketing, data analytics, and personalization strategies. You'll guide a high-performing team, ensuring the effective roll-out of solutions like Next Best Offer and Customer Contact Transformation. Collaboration with multidisciplinary teams will be key to translating business goals into actionable customer experiences.
Key Responsibilities:
• Oversee the Build & Accelerate team for customer engagement
• Align business strategies with scalable campaign solutions
• Manage omni-channel journey capabilities execution
• Lead innovative data visualization initiatives
• Enhance business processes through Customer Contact Transformation
Requirements:
• Minimum 9 years of relevant industry experience
• High profi...
In this senior director position, you will harness your experience in omni-channel marketing, data analytics, and personalization strategies. You'll guide a high-performing team, ensuring the effective roll-out of solutions like Next Best Offer and Customer Contact Transformation. Collaboration with multidisciplinary teams will be key to translating business goals into actionable customer experiences.
Key Responsibilities:
• Oversee the Build & Accelerate team for customer engagement
• Align business strategies with scalable campaign solutions
• Manage omni-channel journey capabilities execution
• Lead innovative data visualization initiatives
• Enhance business processes through Customer Contact Transformation
Requirements:
• Minimum 9 years of relevant industry experience
• High profi...