Director, Member Journey Leader At Sun Life Kitchener

Shape the digital landscape at Sun Life as the Director, Member Journey Owner. Craft and execute strategies that elevate client experiences and support sustainable wealth growth.

As a senior leader in Group Retirement Services, your role is crucial in defining the vision and strategy for digital interactions that enhance client satisfaction. Collaborating with the AVP and other leaders, you will ensure that all teams focus on delivering high-impact features. Engagement will also be vital in managing data insights and customer feedback, driving continuous improvement in user experiences.

Key Responsibilities

• Define and communicate a strategy aligned with senior leadership
• Measure and report on digital sales performance
• Prioritize features that drive key objectives for delivery squads
• Maintain partnerships across various functional teams
• Manage and support Product Owners in overcoming challenges

Requirem...