Job Description
We are seeking a Director, IT Support to work within the Information Technology group across the Canadian offices. This individual will lead a team of IT professionals responsible for being the front line and the face of IT to our users.
This role requires a proactive, well‑organized, self‑motivated individual capable of organizing resources in line with the changing daily service requirements and taking an ITSM‑focused approach to day‑to‑day operations. The candidate must have significant experience with technology and have high analytical and problem‑solving skills along with excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels.
The key focus of the team is to deliver a world‑class IT service to the firm and includes oversight of the Service Desk (SD), Enterprise Resource Planning (ERP), Level 1 Support, Identity and Access Management (IAM) and Audio Visual (AV) teams.
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