Director Guest Relations & CRM - Rixos & All-Inclusive Collection - Egypt
R
RIXOS
📍 Sharm El-Sheikh, South Sinai Governorate, Egypt
Job Description
Job Description
- Develop and implement regional guest relations and CRM strategies across all hotels in Rixos & All Inclusive Collection in Egypt
- Ensure delivery of exceptional guest experience at every stage of the guest journey
- Oversee VIP guest handling, personalized services, and special guest requests
- Manage and improve guest complaint handling and service recovery processes
- Monitor guest satisfaction scores (e.g., surveys, online reviews) and implement improvements
- Lead CRM system implementation and ensure effective use of guest data across properties
- Develop guest loyalty programs and personalized engagement strategies
- Ensure consistency of guest service standards across all hotel properties
- Train and develop guest relations teams to deliver luxury service excellence
- Analyze guest feedback trends and implement operational improvements
- Collaborate with Operations, Sales, Marketing,...