Director, Digital Servicing

Vancity

📍 Vancouver, British Columbia, Canada

Full Time Operations Specialties Managers

Job Description

A typical day would involve:


  • Lead the modernization and continuous evolution of the digital banking platform for retail, SMB, and commercial members across web and mobile channels from strategy through execution and production.

  • Provide direct architectural and technical oversight to ensure scalable, secure, and resilient platform design and integration.

  • Own online account opening, digital onboarding, public sites, and digital product support capabilities end to end.

  • Oversee web and mobile technology stacks to ensure performance, usability, accessibility, and seamless member experiences.

  • Drive cross functional collaboration across Technology, Product, Operations, Marketing, and business teams to align digital capabilities with organizational priorities.

  • Manage and optimize a complex vendor ecosystem, including contract negotiation, service level agreements, performance oversight, and governance.
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