Director, Customer Services & Operations

Expected Salary Range: $169082 - $211353 Annually

Target Variable Performance Pay: 25%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Director, Customer Services & Operations will lead the end-to-end customer experience, engagement, and operations strategy—shaping a seamless, compliant, and customer-centric journey across every touchpoint. You will bring a strong balance of strategy and execution, driving transformation, operational excellence, and data-driven innovation across customer service, billing, and metering functions. In this role, you ensure regulatory compliance and financial integrity while contin...