Job Description
POSITION SUMMARY:
This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.
WHAT YOU WILL DO:
- Develop department annual operating plan and expense budget
- Develop MBO’s that support the AOP that form the MBO’s for the entire Customer Programs Team
- Monitor MBO objectives and drive results throughout the year
- Ensure robust and effective processes are in place and are reviewed and updated as necessary
- Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear
- Ensure that all tools used by the Team to manage Programs are in place and are effective
- Maintain reporting for all daily, weekly, monthl...