Job Description
The director of Quality will be a best-in-class leader with responsibility for overseeing the field operations for the Quality department for IHG’s Portfolio of Brands throughout the Americas. This leader will work closely with the Head of Quality to develop, deploy, and measure effective policies and programs that drive compliance, guest love and overall perception of each of IHG’s brands. This position works closely with key partners and stakeholders across PIP, F&B, technology, operations, development, and brand standards to improve operating performance while strengthening the overall health of the brand (from a guest experience view) while focusing on the goal of successfully delivering against key performance metrics, including but not limited to increasing guest heartbeat.
The director of Quality will provide direction and leadership for the Quality team to maximize consistency within the Quality department. Develop and communicate clear objectives and procedures that ...
The director of Quality will provide direction and leadership for the Quality team to maximize consistency within the Quality department. Develop and communicate clear objectives and procedures that ...