Director, AI-Driven End-User Experience & Optimization

A leading bank in the Americas is seeking a Director for End-User Experience & Optimization. This role will involve leading the implementation of a Digital Employee Experience strategy and transforming IT support into a proactive, self-healing ecosystem. The ideal candidate will have over 8 years of progressive leadership experience in digital employee experience or IT service management. This position values inclusiveness and offers competitive rewards and opportunities for professional growth.
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