Dir. adj. de succursale en formation

Assistant Branch Manager – TD Canada Trust

Location: Edmonton, Alberta, Canada.

Salary range: $69,700 - $98,400 CAD.

Job Description

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank.
• Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines.
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies.
• Mentor a team on advice-giving strategies and delivering an effective customer experience.
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers.
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling.
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