Job Description
Role: Manager - Digital Transformation
Domain : BFSI & Fintech
Location: Hyderabad
Mode of work: Work from Office
Job role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).
Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.
Must have experience of doing process improvements for Content Moderation domain.
Key Responsibilities
- Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations<...