Digital Tools Advisor at Toromont Cat
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Toromont Cat
📍 san juan de terranova, terranova y labrador, Canada
Job Description
Become a Digital Engagement Advisor with Toromont Cat in the Maritimes and enhance customer interactions through effective digital training and support. Drive the understanding of valuable digital solutions.
In this full-time, permanent role, you’ll focus on digital adoption among customers and internal teams. With 3-5 years in digital/eCommerce and a contact-center background, your expertise will help customers fully leverage Toromont's digital offerings. Facilitate successful onboarding and optimized tool usage.
Key Responsibilities:
• Identify training opportunities and engage users
• Monitor new customers and assist with setups
• Communicate digital value and manage data
• Support internal training for diverse teams
• Improve performance metrics and develop action plans
Requirements:
• 3-5 years in digital/eCommerce and customer support
• Education in Information Technology/Business
• Bilingual in French/English required
• Strong communication an...
In this full-time, permanent role, you’ll focus on digital adoption among customers and internal teams. With 3-5 years in digital/eCommerce and a contact-center background, your expertise will help customers fully leverage Toromont's digital offerings. Facilitate successful onboarding and optimized tool usage.
Key Responsibilities:
• Identify training opportunities and engage users
• Monitor new customers and assist with setups
• Communicate digital value and manage data
• Support internal training for diverse teams
• Improve performance metrics and develop action plans
Requirements:
• 3-5 years in digital/eCommerce and customer support
• Education in Information Technology/Business
• Bilingual in French/English required
• Strong communication an...