Digital Solution Consultant Analyst

NTT

📍 Belén, Heredia Province, Costa Rica

Full-time Computer Occupations

Job Description

JOB DESCRIPTION

We are currently seeking a Digital Solution Consultant Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR).

Role Overview

The Salesforce Administrator will be responsible for the maintenance, support, and continuous improvement of the global Salesforce (Client CRM) platform. The role will support dealer sales, service, and internal business teams by ensuring data integrity, user adoption, and system stability across the organization.

This position works closely with IT, Dealer Development, Marketing, and Global CRM teams, as well as the Global Master Data Management (MDM) function.

Key Responsibilities

1. CRM Administration & Support (Primary Focus)

  • Act as the primary Salesforce Administrator for the region
  • Manage users, roles, profiles, and permissions
  • Maintain system configuration (no heavy custom development expected)
  • Provide day-to-day platform support and issue resol...
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