Digital Services Intern
Menara Maxis
📍 kampung paya, kuala lumpur, Malaysia
Job Description
Job Overview
Digital Services Intern supporting digital content services, partner operations, customer journey validation, and marketing campaign governance.
Key Responsibilities
Customer Journey & Billing Validation – Study and understand end‑to‑end customer journeys across digital services and content platforms. Review and document subscription, charging, and billing mechanisms offered by content partners. Identify potential customer experience gaps and operational improvement opportunities.
Journey Testing & Quality Assurance – Execute testing and validation activities across digital service platforms and content partner offerings. Verify subscription flows, charging accuracy, service functionality, and customer communications. Identify, document, and address issues discovered during testing.
Marketing Campaign Validation – Review and validate marketing campaigns conducted by traditional...