Digital Experience Manager

Citizens

📍 Westwood, MA, United States

Full-time other-general

Job Description

Description

Digital Experience Manager
As the Digital Experience Manager, you will lead a cross-functional team and align efforts across web strategy, content architecture, web content management, engineering, and compliance to ensure the digital experience comes together into a clear and consistent whole.

Reporting to the Head of Web Experience within the Digital Content Experience Strategy team, this role requires a strong foundation in web strategy or digital experience, along with the judgment and presence to guide prioritization, resolve tradeoffs, and shape how work comes together across teams while maintaining adherence to design and brand standards.
Primary responsibilities include
+ Set and lead cross-functional prioritization frameworks that align experience work to enterprise strategy and customer outcomes, ensuring tradeoffs are visible, intentional, and clearly communicated.

+ Proactively define accountability models and ways of...
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