Digital Experience Analyst

FILINVEST HOSPITALITY

The Digital Experience Business Analyst will support the Digital Experience team in delivering high-quality digital solutions across key operational and guest-facing platforms. This role ensures smooth execution of product enhancements, process improvements, and technology rollouts by bridging business needs with technical implementation.

Key Responsibilities

• Requirements Gathering & Documentation
  Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria.
• User Acceptance Testing (UAT)
  Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment.
• Process Mapping & Optimization
  Evaluate existing processes, identify pain points, and recommend improvements to enhance efficiency and overall digital experience.
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