Digital Engagement Consultant

About the Role

We’re looking for a Digital Engagement Consultant to join our Higher Education team, supporting universities across the UK and EMEA. In this customer-facing role, you will be the trusted post-sales partner for our institutional customers, ensuring they achieve maximum value from our digital products, including Trove, SQE and e-books. From onboarding and training to driving engagement and adoption, you will play a vital role in helping educators and students get the most from our solutions.

As the digital product expert, you will work closely with lecturers, module leaders and course designers to personalise and optimise digital learning experiences. You'll deliver engaging virtual and face-to-face training sessions, support product launches, analyse usage data to identify opportunities and risks, and provide valuable customer insights to Sales, Product and Marketing teams. Acting as a key liaison between customers and internal stakeholder...