Digital Customer Success Manager (D-Csm) - Mee - Barcelona German Speaker

About the Role

The Digital Customer Success Manager is key to creating an industry-leading digital customer success experience. This role aims to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. By blending 1:Many initiatives with personal engagement, the CSM will support a large portfolio of customers delivering two pre‑defined success plans.

Key Responsibilities

• Engage with customers according to a pre‑defined success delivery plan on a 1:1 basis and execute 1:many initiatives to drive customer outcomes at scale.
• Deliver pre‑defined services and milestone activities throughout the customer value journey.
• Pursue high standards of customer satisfaction and loyalty by sharing SAP resources, including webinars, trainings, events, and best practices.
• Encourage and assist customers in solution‑ and AI adoption strategie...