Digital Customer Experience Lead in Toronto
T
Takeda Canada Inc.
📍 toronto, on, Canada
Job Description
Take charge as the Digital Customer Experience Lead with Takeda in Toronto, Canada. Leverage your MarTech expertise to drive customer engagement and enhance digital content capabilities.
In this senior role, you will facilitate the adoption of omnichannel engagement within Canada. Your responsibilities include guiding cross-functional teams, enhancing TakedaConnect usage, and optimizing content operations. You'll be instrumental in improving digital customer engagement and assessing maturity while leveraging data-driven approaches.
Key Responsibilities:
• Drive omnichannel engagement across Commercial and Medical teams
• Optimize local digital engagement platforms and services
• Capture insights for continuous improvement in CX initiatives
• Promote the use of Content Factory and content best practices
• Collaborate with stakeholders for integrated customer engagement
Requirements:
• Bachelor’s degree in Business, Marketing, or related field
• 7+ years in ...
In this senior role, you will facilitate the adoption of omnichannel engagement within Canada. Your responsibilities include guiding cross-functional teams, enhancing TakedaConnect usage, and optimizing content operations. You'll be instrumental in improving digital customer engagement and assessing maturity while leveraging data-driven approaches.
Key Responsibilities:
• Drive omnichannel engagement across Commercial and Medical teams
• Optimize local digital engagement platforms and services
• Capture insights for continuous improvement in CX initiatives
• Promote the use of Content Factory and content best practices
• Collaborate with stakeholders for integrated customer engagement
Requirements:
• Bachelor’s degree in Business, Marketing, or related field
• 7+ years in ...