Digital Ambassador (Banking) HZOT

Duration: Mon-Fri
Hours: Office hours
Location: Raffles Place

Key Responsibilities:
. Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
. Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
. Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
. Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
. Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
. Encourage and guide customers to adopt cashless payment methods where suitable, e:
. Maintain a comprehensive and up-to-date knowledge of the bank'...