Job Description
Dialler Manager
About SwiftSwitch
We're a growing utilities consultancy in Shoreditch, helping businesses make smarter choices on utilities from energy and payments to telecoms, waste management and water. We cut through the noise and find the best deals, making life easier for our clients.
The Role
We're looking for an experienced Dialler Manager to lead dialler strategy across our sales floor. You'll be responsible for campaign pacing, performance and compliance, working closely with Operations and Senior Leadership to make sure activity stays effective, sustainable and fully within regulatory requirements.
Requirements
What you'll do:
Take full ownership of how campaigns are paced, dialled and prioritised across the floor
Keep an eye on the numbers that matter, i.e. contact rates, idle time, abandoned calls and adjust in real time to keep performance sharp
Produce clear, accurate performance reporting to support decision-making ac...
About SwiftSwitch
We're a growing utilities consultancy in Shoreditch, helping businesses make smarter choices on utilities from energy and payments to telecoms, waste management and water. We cut through the noise and find the best deals, making life easier for our clients.
The Role
We're looking for an experienced Dialler Manager to lead dialler strategy across our sales floor. You'll be responsible for campaign pacing, performance and compliance, working closely with Operations and Senior Leadership to make sure activity stays effective, sustainable and fully within regulatory requirements.
Requirements
What you'll do:
Take full ownership of how campaigns are paced, dialled and prioritised across the floor
Keep an eye on the numbers that matter, i.e. contact rates, idle time, abandoned calls and adjust in real time to keep performance sharp
Produce clear, accurate performance reporting to support decision-making ac...