Job Description
Selene Holdings is a business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real‑estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007, Selene strives to provide excellent client and borrower experiences. We seek a positive attitude coupled with creative thinking and action.
Essential Duties And Responsibilities
- Serve as the business owner for outbound dialing strategies and campaigns across the contact center.
- Develop, manage, and optimize dialing campaigns to support servicing, customer outreach, collections, loss mitigation, borrower engagement, and investor initiatives.
- Establish campaign priorities, dialing strategies, segmentation methodologies, and outreach plans aligned with business goals.
- Ensure campaign configurations, call treatments, and outreach strategies maximi...