Development Support Engineer

Vizient

📍 Irving, Texas, United States

Full time Computer Occupations

Job Description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Core Responsibilities

  • Perform Tier 2 triage for production incidents.
  • Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
  • Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
  • Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
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