Detention Operations Manager

Serco

📍 clapham, england, United-Kingdom

Full-time Management & Operations

Job Description

Location: Serco: Yarl’s Wood IRC, MK44 1FD.

Band 6: Permanent, Full Time. Shift pattern: early 07:00–19:00, late 10:00–22:00, night 22:00–07:00, including weekends and bank holidays. Average shift pattern: 4 days per week.

Salary: Up to £43,704 per annum plus benefits.

Responsibilities

  • Oversee the day‑to‑day management of centre operations, ensuring safe, secure, and effective service delivery.
  • Lead and coordinate teams, including Detention Custody Officers and support staff, to meet operational and contractual requirements.
  • Manage staff deployment, attendance, and performance to maintain high standards across all functions.
  • Take command of incidents, ensuring appropriate reporting, resolution, and continuous improvement.
  • Ensure compliance with policies, procedures, and regulatory requirements, maintaining a secure and respectful environment.
  • Coach, support, and develop colleagues to build c...
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