Desktop Support Technician

Dutech Systems

📍 Zanesville, Ohio, United States

Contract Computer Occupations

Job Description

Job Description

We are seeking a Desktop Support Technician to provide onsite technical support for end users across multiple locations in Northeast Ohio. The ideal candidate will have experience troubleshooting PC hardware and software issues, performing hardware installations and upgrades, supporting end-user computing environments, and managing IT assets. This role requires excellent customer service, organizational, and problem-solving skills.


Key Responsibilities

  • Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripherals.

  • Perform PC hardware repairs, upgrades, and replacements as needed.

  • Support data migration activities and ensure successful transfer of user data and settings.

  • Monitor and manage ServiceNow tickets, providing timely resolution to technical issues.

  • Coordinate with vendors for hardware repairs and warranty support.