Desktop Support Technician

Desktop Support Technician

A healthcare organization is seeking a Desktop Support Technician to provide day-to-day technical support for clinical and administrative employees. This role helps ensure staff can effectively use internal systems, healthcare applications, user accounts, and workplace technology in a HIPAA-regulated environment.

The ideal candidate is customer-focused, detail-oriented, and comfortable troubleshooting basic hardware, software, access, and connectivity issues for users with varying levels of technical experience.

Responsibilities

• Provide front-line desktop and technical support to clinical and administrative staff by phone, email, and ticketing system
• Troubleshoot common IT issues, including password resets, account lockouts, email problems, VPN access, connectivity, software errors, and basic hardware concerns
• Assist users with access to EMR/EHR syst...