Job Description
Job Description: Desktop Support Engineer (L2 Remote Support)
Position Overview:
The Desktop Support L2 role is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infrastructure (VDI), O365/Exchange, identity and access management, mobility devices, Intune support, and both standard and non-standard application installations. The ideal candidate will have experience supporting a diverse user base, troubleshooting complex issues, and ensuring high levels of user satisfaction.
Key Responsibilities: